Pass Guaranteed ITIL - ITIL-DSV - Pass-Sure Valid Test ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Testking

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q70-Q75):

NEW QUESTION # 70
New users are onboarding the service of the service provider.
You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?

A. Service Desk
B. Relationship Manager
C. Service Level Manager
D. Account Manager

Answer: A

Explanation:
When preparing a communication management strategy, especially during the onboarding of new users, it is crucial to include stakeholders who are directly responsible for maintaining and managing the relationship with the service users. The Relationship Manager is the most appropriate stakeholder in this context.
* Relationship Manager:
* The Relationship Manager is responsible for managing the relationship between the service provider and the service consumers. This role ensures that communication is effective and that the expectations and requirements of the users are understood and met. The Relationship Manager plays a key role in the communication strategy by facilitating dialogue between the service provider and users.

NEW QUESTION # 71
Customers who love to eat organic food are an example of which category?

A. Demographic market category
B. Behavioural market category
C. Psychographic market category
D. Geographic market category

Answer: C

Explanation:
Customers who love to eat organic food represent a market segment based on their lifestyle, beliefs, and values. This segmentation falls under the psychographic market category.
* Psychographic Market Category:
* Psychographic segmentation divides the market based on lifestyle, values, attitudes, and personality traits. Consumers who prefer organic food typically share specific values and lifestyles related to health, environmental consciousness, and sustainability, making this a psychographic segmentation.

NEW QUESTION # 72
Which is a technique for identifying customers that have common demands?

A. Market segmentation
B. Continual improvement model
C. PESTLE
D. SWOT analysis

Answer: A

Explanation:
"Market segmentation" is the technique for identifying customers that have common demands. ITIL 4 explains that market segmentation involves dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors, and who might require separate products or services. This technique allows service providers to tailor their offerings to specific segments more effectively.

NEW QUESTION # 73
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?

A. Patents filed year to date
B. Geographic presence
C. Financial situation
D. Size of the organization

Answer: A

Explanation:
In the context of ITIL 4 and supplier management, certain factors are critical when evaluating and selecting external service providers. These factors generally include the provider's geographic presence, financial situation, and size of the organization, all of which directly impact the ability of the provider to meet the organization's needs and maintain reliable service delivery.
* Geographic Presence:
* This factor is important because the location of a supplier can affect service delivery, especially in terms of logistics, compliance with local laws, and the ability to provide on-site support if necessary. Analyzing geographic presence helps ensure that the supplier can effectively meet regional service requirements.

NEW QUESTION # 74
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time and the proposed functionality was not included in design then.
Which practice includes activities which could have helped to avoid this situation?

A. Portfolio management
B. Business analysis
C. Service catalogue management
D. Service desk

Answer: B

Explanation:
The practice that includes activities which could have helped to avoid the situation where promised functionality was not delivered is "Business analysis." ITIL 4 highlights that business analysis is critical in ensuring that all requirements are accurately captured, documented, and communicated during the design and development phases. Proper business analysis would have identified the need to include the functionality in the design and ensured it was delivered.

NEW QUESTION # 75
......

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Pass Guaranteed ITIL - ITIL-DSV - Pass-Sure Valid Test ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Testking

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q70-Q75):

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